Transparency and Openness
Building trust through honest communication, open-source principles, and ethical business practices
100% Open Source
Our core platform is fully open and available for inspection
No Hidden Fees
Clear, upfront pricing with no surprise charges
Privacy First
Your data is never sold or shared with third parties
Our Commitment to Transparency
In an industry often criticized for hidden costs, data misuse, and opaque practices, we've chosen a different path. Transparency isn't just a value we talk about—it's embedded in everything we do, from our open-source codebase to our honest communication with customers. We even encourage testing with temporary emails or 10-minute mail to verify our claims yourself.
Open Source Foundation
MoonMail is built on open-source technology and we actively contribute back to the community. Our core platform is available on GitHub for anyone to inspect, use, modify, and improve.
- ✓ Full source code available on GitHub
- ✓ MIT License for maximum freedom
- ✓ Active community contributions welcome
- ✓ Public roadmap and feature requests
- ✓ Regular security audits published
Honest Pricing
What you see is what you get. No hidden fees, no surprise charges, no fine print designed to confuse you. We list all costs upfront and explain exactly what you're paying for.
- ✓ All features clearly listed for each plan
- ✓ No setup fees or hidden charges
- ✓ Cancel anytime without penalties
- ✓ Prorated refunds for unused time
- ✓ Volume discounts clearly explained
Data Privacy & Protection
Your data is your property. We never sell your information to third parties, and we're transparent about how we handle, store, and protect your data. Full compliance with GDPR, CCPA, and other privacy regulations.
- ✓ GDPR & CCPA compliant
- ✓ Data never sold to third parties
- ✓ End-to-end encryption
- ✓ Regular third-party security audits
- ✓ Easy data export and deletion
Public Performance Metrics
We publicly share our platform performance metrics including uptime, delivery rates, and system status. When things go wrong, we communicate promptly and honestly about the issue and resolution.
- ✓ Real-time system status dashboard
- ✓ Monthly delivery rate reports
- ✓ Uptime tracking (99.9% SLA)
- ✓ Incident reports and postmortems
- ✓ Performance benchmarks vs industry
Open Communication
We maintain open channels of communication with our users through multiple platforms. Our team is accessible, responsive, and committed to honest dialogue about features, limitations, and future plans.
- ✓ Active community forums
- ✓ Public feature roadmap
- ✓ Regular blog updates
- ✓ Responsive customer support
- ✓ Direct feedback channels
Compliance & Ethics
We follow industry best practices and comply with international regulations. Our anti-spam policies are strict, and we hold ourselves to the highest ethical standards in email marketing.
- ✓ CAN-SPAM Act compliant
- ✓ GDPR & CCPA certified
- ✓ SOC 2 Type II audited
- ✓ Strict anti-spam enforcement
- ✓ Ethical marketing guidelines
How We Practice Transparency
Open Source Code
Our entire platform is built on open-source technology. We've made our core codebase available on GitHub under the MIT license, allowing anyone to inspect, audit, or contribute to the platform. This level of transparency ensures that security researchers can identify vulnerabilities, developers can understand exactly how the system works, and the community can contribute improvements.
Clear Documentation
Every feature, API endpoint, and configuration option is thoroughly documented. We don't hide functionality in obscure menus or require support tickets to understand how things work. Our documentation is comprehensive, searchable, and kept up-to-date with every release.
Public Roadmap
We share our product roadmap publicly, showing what features we're working on, what's planned for the future, and allowing users to vote on priorities. This transparency helps you make informed decisions about adopting our platform and ensures we're building features that users actually want.
Incident Transparency
When things go wrong—and in technology, they sometimes do—we communicate openly about the issue. Every incident gets a detailed postmortem explaining what happened, why it happened, what impact it had, and how we're preventing it from happening again. No corporate speak, no hiding behind vague statements.
Our Data Practices
What Data We Collect
Contact information, email content, and campaign performance metrics necessary to provide our service
Name, email address, company details, and billing information for account management
Anonymous platform usage data to improve features and identify issues
How We Use Your Data
To send your emails, track performance, and provide platform features
To identify bugs, optimize performance, and develop new features
To respond to your questions and resolve technical issues
What We DON'T Do
We will never sell, rent, or trade your information to third parties
We don't analyze your email content for advertising or marketing purposes
We don't use hidden pixels or trackers beyond what's necessary for email analytics
Security & Compliance
SOC 2 Type II
Independently audited for security, availability, and confidentiality
GDPR Compliant
Full compliance with EU data protection regulations
CCPA Certified
California Consumer Privacy Act compliance
CAN-SPAM Act
Full compliance with email marketing regulations
Questions About Our Practices?
We're an open book. If you have questions about how we handle data, our security practices, or anything else, we're here to answer.