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Receiving Spam From MoonMail?

We're here to help. Report abuse immediately and we'll take swift action to protect you and our community.

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Report Spam Immediately

If you're receiving unwanted emails sent via MoonMail, please report them to

⏱️ We respond to all abuse reports within 24 hours

Quick Actions

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Unsubscribe

Every legitimate MoonMail email has an unsubscribe link at the bottom. Click it to stop emails instantly.

✓ Takes effect immediately
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Report Abuse

Forward the complete email with headers to [email protected]. We'll investigate and take action.

✓ 24-hour response guarantee
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Check Headers

Verify the email was actually sent through MoonMail by checking the email headers for our sending servers.

✓ Confirm source authenticity

How to Report Spam

Help us keep MoonMail spam-free by providing detailed information about the unwanted emails you receive. If you're testing our platform, we recommend using temporary email addresses or 10-minute disposable emails to avoid inbox clutter.

1

Forward the Complete Email

Don't just copy and paste. Forward the entire email including all headers to [email protected]. Headers contain crucial tracking information.

2

Include Your Information

Tell us the email address that received the spam, when you received it, and whether you ever signed up for emails from this sender.

3

Explain Why It's Spam

Help us understand the issue: Did you never subscribe? Is the content misleading? Were you unable to unsubscribe? The more details, the better.

4

We Take Action

Our abuse team investigates within 24 hours. Violators face immediate consequences including account suspension or permanent ban.

Report Checklist

Abuse Contact

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Response Time
Within 24 hours
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Availability
24/7/365
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Pro Tip

Before reporting, try clicking the unsubscribe link first. It's faster and works immediately. Only report if unsubscribe doesn't work or if the content is clearly malicious.

Our Anti-Spam Commitment

MoonMail has zero tolerance for spam. We're committed to maintaining a platform that respects users and follows best practices.

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Swift Investigation

Every spam report is reviewed by our abuse team within 24 hours. We take immediate action on confirmed violations.

< 24hrsResponse Time
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Serious Consequences

Spammers face account suspension, permanent bans, and in severe cases, we cooperate with law enforcement.

0 ToleranceSpam Policy
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Proactive Prevention

We don't just react to spam—we prevent it with advanced filtering, verification requirements, and continuous monitoring.

99.8%Prevention Rate
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Community Protection

Your reports help protect the entire MoonMail community. We learn from every case to improve our detection systems.

100K+Users Protected

How We Prevent Spam

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Email Verification

All senders must verify their email addresses and domains before sending campaigns. No anonymous sending allowed.

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Double Opt-In

We encourage (and sometimes require) double opt-in, where subscribers confirm their email address before receiving campaigns.

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AI Spam Detection

Our machine learning systems analyze content patterns, sender behavior, and recipient engagement to identify spam before it's sent.

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Engagement Monitoring

We track complaint rates, bounce rates, and unsubscribe rates. Accounts with suspicious patterns are automatically flagged for review.

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Regular Audits

Our compliance team regularly audits high-volume senders to ensure they're following best practices and maintaining healthy lists.

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Blacklist Monitoring

We actively monitor email blacklists and take action against users whose sending patterns risk our deliverability reputation.

Frequently Asked Questions

What if the unsubscribe link doesn't work?

Report it immediately to [email protected]. Broken unsubscribe links are a serious violation of our terms of service and we'll take swift action.

How do I know an email was sent via MoonMail?

Check the email headers for our sending servers (look for "moonmail" in the header information). If you're not sure, forward it to us and we'll verify.

Will the sender know I reported them?

No. Your report is confidential. We investigate without disclosing reporter information, though we may contact you if we need more details.

What happens after I report spam?

Our abuse team investigates within 24 hours. You'll receive confirmation of our findings and the actions taken. Verified spammers face immediate consequences.

Can I report spam from multiple senders at once?

Yes, but please send separate emails for each spam sender. This helps us track and investigate each case thoroughly.

What if I accidentally signed up and now want to unsubscribe?

That's not spam—just click the unsubscribe link. Reporting should be reserved for genuine spam where you never consented or can't unsubscribe.

Understanding Spam vs. Unwanted Email

🚫 This is Spam

  • You never signed up or gave permission
  • No unsubscribe link or it doesn't work
  • Misleading subject lines or content
  • Purchased or scraped email lists
  • Phishing or malicious content
  • Sender identity is hidden or fake

✉️ This is Just Unwanted

  • You signed up but forgot
  • You opted in at checkout
  • Frequency is higher than expected
  • Content isn't what you wanted
  • Working unsubscribe link exists
  • Sender is clearly identified
Solution: For unwanted emails with a working unsubscribe link, simply unsubscribe. Only report as spam if it meets the criteria in the left column.

Need to Report Spam?

We're here to help and take every report seriously

Report to [email protected]Read Full Anti-Spam Policy

24-hour response time • Confidential reporting • Swift action guaranteed